Barnes & Noble Happy To Pick Up The Customers Amazon Left Behind

By Adriana Barnes on February 22, 2011, 3:24 pm

“Barnes & Noble is disappointed to hear that Amazon would threaten small businesses’ livelihood rather than comply with state law,” Foley wrote. “Here at Barnes & Noble, we value the 13,000+ members of our affiliate program worldwide. They are an important part of our overall business success and strategy. Barnes & Noble collects and remits sales tax due from its sales, including from BN.com, our e-commerce business.

Excellent Customer Service

“We have 40,000 of the best people in retail servicing millions of customers in our stores weekly, and their number one objective is to make sure that customers feel great about their experience with Barnes & Noble,” said William Lynch, CEO of Barnes & Noble. “The team is excited to again receive an industry leading score in the 2010 ACSI survey. People think of Barnes & Noble as a community destination where they can shop for Books, Toys and Gifts, relax with a snack in our cafe, connect to complementary Wi-Fi, get exclusive content on their Nook or Nook Color, meet their favorite authors, or enjoy a Storytime with their children.”

All For Small Business

John Foley, the president of Barnes & Noble Inc. (NYSE:BKS)’s e-commerce site Barnes & Noble.com said that, “Barnes & Noble is disappointed to hear that Amazon would threaten small businesses’ livelihood rather than comply with state law. Here at Barnes & Noble, we value the 13,000-plus members of our affiliate program worldwide. They are an important part of our overall business success and strategy. Barnes & Noble collects and remits sales tax due from its sales, including from BN.com, our e-commerce business.”

 

Looking For Business

“Barnes & Noble wants Amazon.com affiliates who have been terminated to know that you are welcome to join the Barnes & Noble affiliate family,” Foley added. “If Amazon doesn’t want you, we do! And, we will take care of collecting and remitting all sales taxes due on BN.com sales to its customers so you and our customers don’t have to worry about being hassled or prosecuted by state tax auditors.”